Shipping Policy 

At Soluto we do everything in our power so that your order arrives quickly and in the most economical and sustainable way. Next, you have all the information related to shipments.

Shipping rates: Delivery times:

• Peninsular area: delivery in 2-4 working days.
• Balearic Islands area: delivery in 2-5 working days.
• Canary Islands: delivery in 2-5 working days.
• Rest of Europe: delivery in 2-5 working days.

Delivery process:

• The carrier will contact you by SMS or email pre-alerting of the delivery.
• In case of absence of the recipient (a delivery attempt), the delegation that distributes your area will try to contact you to arrange a second delivery.

Shipment tracking and modification:

• Once you have placed your order, you will receive an email or SMS from the carrier with the shipping tracking code so that you can know at all times what stage of the process it is in.
• In addition, you will also receive three emails for full tracking: 1. Ready to ship, 2. On the way, 3. Delivered.

If you have any other questions, do not hesitate to write us info@wearesoluto.com

Refund policy

Refunds and returns will only be possible in case of receiving a defective product or error in the delivery of the product. The return postage will be paid by Soluto.
The products can be returned up to 7 calendar days after their delivery date, after this period, unfortunately a change or refund cannot be offered.
In order to make the return, the item must be unused, with the original packaging and in the same condition as when it was delivered.
If you need to make a return, contact us by sending an email to info@wearesoluto.com.

We will need the following information in order to help you:

• Full name
• Reason for return
• Images of the defective product and the original packaging

From here we will help you throughout the process and we will explain how to proceed.

At Soluto we create high-quality, sustainable personal care products. With our innovative water-activated powder formulation, we eliminate single-use plastic packaging and reduce CO2 emissions. Our lighter and more ecological refills are designed with your comfort and the planet in mind. With vegan, cruelty-free, and naturally derived ingredients, Soluto redefines sustainable beauty, without you having to change your habits. Join us on our mission to make personal care a conscious and eco-friendly experience.