UpHavin is a family-owned sustainable marketplace, born in Berlin and founded by a duo from Uruguay and Venezuela. We bring you eco-social products from independent European brands that are making a real impact.
ABOUT
What Is UpHavin? 🌱
What Kind of Products Does UpHavin Offer? 🛍️
We’ve got a wide range of sustainable goodies, including Fashion, Beauty, Self-Care, Sports, Home, and Family essentials—all from brands that share our passion for a better future.
How Can I Stay Updated on New Products and Promotions? 📬
Easy! Subscribe to our newsletter below and never miss out on the latest arrivals and exclusive deals.
ORDERS
Payment Options? We've Got You! 💰
We currently accept Visa, MasterCard, Sofort, Amex, and iDEAL. But we're not stopping there—more payment methods are on the way. Stay tuned!
Only Half of Your Order? Don't Worry! 😬
If you’ve ordered from different brands, your items are coming from various warehouses and might arrive in separate packages. It’s like getting multiple surprises in the mail! 📦✨
Looking for Your Invoice? 🧾
You’ll get it straight to your inbox as soon as your order is confirmed by the seller. Keep an eye out—it’s on its way! 📨
How Do I Redeem a Gift Card? 🎁
Easy peasy! Head to the checkout page, and you’ll see the option to enter your gift card code. Pop in the unique code, and voilà—the value will be applied to your order!
Gift card balances can be spread across multiple orders and cover the full amount, including taxes and shipping. Happy shopping! ✨
How Can I Offset My Order? 🌱
It’s simple! Just activate the Eco Cart button on your cart page. It’ll automatically calculate the carbon footprint of your order and offer you the option to offset it by contributing to the Global Sustainable Infrastructure Projects.
This portfolio supports a range of impactful carbon offset initiatives like wind and solar farms, biogas, and hydropower projects across Europe, Asia, and South America. By choosing to offset your order, you’re funding clean energy projects such as the Saint Nikola Wind Farm, Brazil Hydropower, Swiss Biogas, and many more. Together, we can power a greener future! ✨
Where’s My Order? 🧐
As soon as your order is confirmed, we’ll send you tracking details via email. If you haven’t received it yet, no worries—just shoot us an email at support@uphavin.com, and we’ll help you out!
ACCOUNT
Ready to Join the UpHavin Community? 🌟
Creating an account is a breeze! Just head to our landing page, click the person icon, and select "Create account." You can also go directly to this link to register.
Or, if you’re in the shopping flow, you can create an account during checkout. Easy peasy! 🎉
Need to Update Your Info? 🛠️
Log in to your account here. Once you're in, you can easily update your addresses and other details.
Want to Delete Your Account? 🥺
We’ll be sad to see you go! If you’d like to delete your account, just drop us an email at support@uphavin.com, and we’ll take care of it for you.
SHIPPING AND RETURN
Where Do Our Brands Ship To? 🌍
Most of our brands deliver to all EU countries—Austria, Belgium, Croatia, France, Germany, Italy, Netherlands, Spain, and many more!
Just to be sure, double-check each seller’s page for specific shipping details. 👍✨
What Are the Shipping Costs? 🚚
Shipping costs depend on the country, seller, and the product you choose. You’ll find all the details in the product description. We don’t require sellers to offer free shipping because we value the work of delivery people. Fair pay, fair play!
Why Do I Pay Multiple Shipping Rates When Buying from Different Brands? 📦
To reduce our carbon footprint, we don’t centralize stock. This means each brand ships directly from their warehouse, resulting in different shipping rates. Our eco-social partners are spread across Europe, so shipping costs may vary depending on where the seller is located. We’re all about mindful shopping and supporting delivery drivers!
What’s the Return Policy? 🔄
You have at least 15 days to return your product, but some brands offer even more time! Check out the seller’s return policy on their page. Need a hand? Just reach out to us, and we’ll help you with all the details! 💬😊
What Are the Return Costs? 💸
Return costs are set by each seller. Check their return policy for specifics.
How Do I Request a Refund? 💳
Simply email us at support@uphavin.com to start the refund process. We’ll take it from there!
BRAND SELECTION
How Do You Choose the Brands? 🔎
We’re picky—in a good way! Our selection is based on 9 criteria: Slow Production, Social Impact, Responsible Materials, Transparent Supply Chain, Diversity & Inclusion, Circular Design, Handmade & Traditional Craftsmanship, Animal Welfare, and Biodiversity & Soils.
We recently updated from 5 criteria to 9, so some sellers are currently in the transition phase. Thanks for your patience as we continue to raise the bar! 💚
I Have a Brand and Want to Join! 🙋
That’s fantastic! Get in touch with us at sellers@uphavin.com, and let’s talk about bringing your brand to our community.
Where Can I Learn More About UpHavin’s Brands? 📖
Discover the sustainable practices and stories behind each brand on their dedicated brand page here. See how they’re making a difference!
SUSTAINABILITY
What Is Sustainable Shopping? 🌱
Sustainable shopping means choosing products that are made in a way that minimizes harm to the environment and society. It’s about considering the entire life cycle—from production to disposal. As shoppers, our choices matter just as much as those of the manufacturers!
How Is UpHavin Sustainable? 🌿
At UpHavin, we’re all about sustainability. We feature only products that meet our strict eco-friendly criteria, partner with social organizations, and provide options to offset carbon emissions from your orders. Plus, we’re committed to being a hub for sustainable living education and information.
And we’re just getting started! We aim to calculate and offset all emissions produced by UpHavin as a platform. As a new brand, it’s a work in progress, but we’re dedicated to making a genuine impact.
Why Shop Sustainably? 🌍
Environmental Impact: Reduce your carbon footprint and help protect natural resources by choosing products made from sustainable materials and eco-friendly practices.
Social Responsibility: Support brands that prioritize fair labor practices and ethical production. Your purchase can help create a more equitable society.
Health Benefits: Sustainable products are often free from harmful chemicals, promoting better health for you and your family.
Long-term Savings: Invest in durable, long-lasting products that save money over time and reduce the need for single-use items.
How Does UpHavin Prevent Greenwashing? 🙅♀️
We’re serious about sustainability!
Every brand must complete a verification process, providing proof of their sustainable efforts. But we know nobody’s perfect—that’s why we count on our community to keep us accountable.
Your feedback helps ensure that brands on our platform truly align with our sustainability standards. Learn more about our criteria here.
